Store Terms & Conditions Partnership with VinoShipper

General Conditions

21 Years of Age or Older & In-Person Signature Requirement: Deliveries require an adult signature of 21 years of age or older. After 3 attempts to delivery, shipments are held at UPS for 1-7 days and then returned. We hope this does not happen as we provide advance notice and tracking numbers for shipments. Returned Packages: A return packaging fee as well as reshipping fee may be charged to the customer. Re-Shipping: Package(s) which are returned and re-shipped will incur a re-shipping fee. Redirected Shipments: We are happy to redirect your shipment. Once shipped, if you do need to change shipping destinations, a redirect and any additional shipping costs will be applied. Tracking: Shipping tracking numbers are provided so you are aware of when a shipment is due to be delivered and can arrange for an adult of 21 years of age or older to be available to sign for the package. Legal Restriction: Unfortunately, regulations restrict us from shipping alcohol to PO Boxes or APO/FPO addresses. Taxes & Limitations: Individual state regulations for taxes and limits do apply. Returned Shipments: You are responsible for shipping, return and re-shipping costs. State Regulations: Regulations for shipping wine/mead/cider vary by state. We comply with all regulations based on their individual shipping laws and limitations. Due to current state regulations, we regretfully cannot ship wine to all states. Damaged Goods: Damaged shipments are insured. Please notify the winery if you incur such a shipment. Sold: Once the order is processed the wine is considered purchased even if returned. Heat & Weather Conditions: Because wine and cider are sensitive to the temperature variances we may, at times, hold the shipment back to ensure the integrity of their wine. If this is the case, this will be communicated to the customer to explore the potential of different shipping speeds and/or an updated estimated time of processing. Delivery Schedule: Shipments are via UPS and are typically processed within 2-4 weeks. Return Policy: We stand behind every wine we make and we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 30 days of receipt of your order and we will arrange for a replacement (pending availability) or refund.